{"id":602,"date":"2024-09-29T16:48:21","date_gmt":"2024-09-29T13:48:21","guid":{"rendered":"https:\/\/buqnet.com.tr\/?page_id=602"},"modified":"2024-10-03T11:06:57","modified_gmt":"2024-10-03T08:06:57","slug":"yazilim-bakim-destek","status":"publish","type":"page","link":"https:\/\/buqnet.com.tr\/?page_id=602","title":{"rendered":"Yaz\u0131l\u0131m Bak\u0131m \/ Destek"},"content":{"rendered":"\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"313\" data-id=\"764\" src=\"https:\/\/buqnet.com.tr\/wp-content\/uploads\/2024\/09\/yazilimbakim-1024x313.jpg\" alt=\"\" class=\"wp-image-764\" srcset=\"https:\/\/buqnet.com.tr\/wp-content\/uploads\/2024\/09\/yazilimbakim-1024x313.jpg 1024w, https:\/\/buqnet.com.tr\/wp-content\/uploads\/2024\/09\/yazilimbakim-300x92.jpg 300w, https:\/\/buqnet.com.tr\/wp-content\/uploads\/2024\/09\/yazilimbakim-768x235.jpg 768w, https:\/\/buqnet.com.tr\/wp-content\/uploads\/2024\/09\/yazilimbakim-1536x469.jpg 1536w, https:\/\/buqnet.com.tr\/wp-content\/uploads\/2024\/09\/yazilimbakim.jpg 1800w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>Yaz\u0131l\u0131m Bak\u0131m\/Destek; m\u00fc\u015fterilerin i\u015f s\u00fcre\u00e7lerini destekleyen yaz\u0131l\u0131m \u00fcr\u00fcnlerinin g\u00fcncel, etkin ve kesintisiz olarak kullan\u0131labilmesini sa\u011flamak \u00fczere belirli servis seviyelerine uygun olarak verilen kurulu\u015f, hata ve problem giderme, yerelle\u015ftirme (yasal d\u00fczenleme ve prosed\u00fcrel de\u011fi\u015fikliklere uyum), performans i\u00e7in ayarlama, acil g\u00fcncelleme paketi i\u015fleme, versiyon\/s\u00fcr\u00fcm de\u011fi\u015fimi, e\u011fitim yenileme ve peki\u015ftirme hizmetleridir. \u00c7a\u011fr\u0131 bazl\u0131 ve\/veya servis seviyesi esasl\u0131 olarak y\u00fcr\u00fct\u00fcl\u00fcr.&nbsp;<em>\u201c<strong>Uzaktan<\/strong>\u201d&nbsp;<\/em>veya&nbsp;<em>\u201c<strong>M\u00fc\u015fteri Yerinde<\/strong>\u201d&nbsp;<\/em>verilebilir.<\/p>\n\n\n\n<p>Backoffice, Veritaban\u0131, ERP, CRM, \u0130\u015f Ak\u0131\u015f\u0131, Portal, Sistem Y\u00f6netimi, BPM &amp; Middleware, \u00c7a\u011fr\u0131 Merkezi, E-Learning uygulamalar\u0131\/yaz\u0131l\u0131mlar\u0131 bu kapsamda destek verilen \u00fcr\u00fcnlerdir.<\/p>\n\n\n\n<p>Kapsam D\u0131\u015f\u0131 Konular<\/p>\n\n\n\n<p>Yaz\u0131l\u0131m Bak\u0131m\/Destek hizmeti d\u0131\u015f\u0131ndaki t\u00fcm hizmet alt bile\u015fenlerine ili\u015fkin destek, y\u00f6netim ve dan\u0131\u015fmanl\u0131k hizmetleri,<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>T\u00fcm yaz\u0131l\u0131m\/uygulama yat\u0131r\u0131m\/lisans maliyetleri,<\/li>\n\n\n\n<li>\u0130\u015fletim sistemleri ve i\u015fletim sistemleri ile birlikte gelen servislerin, alt uygulamalar\u0131n deste\u011fi,<\/li>\n\n\n\n<li>Uygulamalar\u0131n&nbsp; kullan\u0131m\u0131na&nbsp; ve\/veya&nbsp; destek verilen yaz\u0131l\u0131mlar\u0131n\/uygulamalar\u0131n&nbsp; \u00fczerinde ek geli\u015ftirmeler, eklentiler,&nbsp; kapsaml\u0131&nbsp;g\u00fcncellemeler yap\u0131lmas\u0131na y\u00f6nelik destek talepleri\/hizmetleri,<\/li>\n\n\n\n<li>M\u00fc\u015fteri ya da \u00fc\u00e7\u00fcnc\u00fc \u015fah\u0131slar\u0131n hata, kas\u0131t ya da ihmali, genel m\u00fccbir sebepler ve bunlara benzer nedenler ile olu\u015facak hasar ve&nbsp;problemler,<\/li>\n\n\n\n<li>Servis sa\u011flay\u0131c\u0131n\u0131n yaz\u0131l\u0131 onay\u0131n\u0131 almadan sistem \u00fczerine yap\u0131lan ekleme ya da de\u011fi\u015fikliklerden dolay\u0131 meydana gelen sorunlar ve bu sorunlar\u0131n yol a\u00e7t\u0131\u011f\u0131 her t\u00fcrl\u00fc olumsuzluklar.<\/li>\n<\/ul>\n\n\n\n<p>Yaz\u0131l\u0131m Bak\u0131m\/Destek hizmetleri; ana i\u015f s\u00fcre\u00e7lerinin etkinli\u011fini art\u0131rmak ad\u0131na bilgi teknolojilerine yat\u0131r\u0131m yapan, yaz\u0131l\u0131m \u00fcr\u00fcnlerinin kurulmas\u0131, uyarlanmas\u0131, geli\u015ftirilmesi ve devreye al\u0131nmas\u0131 s\u00fcre\u00e7leri sonras\u0131nda bu \u00fcr\u00fcnleri\/sistemleri i\u015f ya\u015fam\u0131nda aktif olarak kullanan t\u00fcm firmalar taraf\u0131ndan kullan\u0131labilir.<\/p>\n\n\n\n<p><strong>Yaz\u0131l\u0131m Bak\u0131m ve Destek<\/strong>, yaz\u0131l\u0131m\u0131n geli\u015ftirilmesinden sonra s\u00fcrd\u00fcr\u00fclen \u00f6nemli bir s\u00fcre\u00e7tir. Bu s\u00fcre\u00e7, yaz\u0131l\u0131m\u0131n sorunsuz \u00e7al\u0131\u015fmas\u0131n\u0131 sa\u011flamak, performans\u0131n\u0131 iyile\u015ftirmek ve yeni ihtiya\u00e7lara yan\u0131t vermek i\u00e7in yap\u0131l\u0131r. Yaz\u0131l\u0131m bak\u0131m ve destek hizmetleri, yaz\u0131l\u0131m\u0131n \u00f6mr\u00fc boyunca de\u011fi\u015fen ko\u015fullara uyum sa\u011flayabilmesi ve y\u00fcksek performansla \u00e7al\u0131\u015fmaya devam etmesi i\u00e7in gereklidir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Yaz\u0131l\u0131m Bak\u0131m\u0131n\u0131n T\u00fcrleri<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>D\u00fczeltici Bak\u0131m (Corrective Maintenance)<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Yaz\u0131l\u0131m\u0131n hata ve hatalar\u0131n\u0131 d\u00fczeltmek i\u00e7in yap\u0131lan m\u00fcdahalelerdir. Yaz\u0131l\u0131mda bulunan bug&#8217;lar, sistem \u00e7\u00f6kmesi, performans sorunlar\u0131 gibi sorunlar tespit edilip d\u00fczeltilir. Bu bak\u0131m t\u00fcr\u00fc, genellikle yaz\u0131l\u0131m\u0131n kullan\u0131c\u0131 geri bildirimleri veya hatalar\u0131n raporlanmas\u0131 sonucunda ba\u015flat\u0131l\u0131r.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Uyarlay\u0131c\u0131 Bak\u0131m (Adaptive Maintenance)<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Yaz\u0131l\u0131m\u0131n d\u0131\u015f \u00e7evresinde meydana gelen de\u011fi\u015fikliklere uyum sa\u011flamas\u0131 amac\u0131yla yap\u0131lan g\u00fcncellemeler ve d\u00fczenlemelerdir. \u00d6rne\u011fin, i\u015fletim sisteminin g\u00fcncellenmesi, donan\u0131m de\u011fi\u015fiklikleri ya da yasal d\u00fczenlemeler yaz\u0131l\u0131m\u0131n uyarlanmas\u0131n\u0131 gerektirebilir.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u00d6nleyici Bak\u0131m (Preventive Maintenance)<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Gelecekte olas\u0131 sorunlar\u0131 \u00f6nlemek amac\u0131yla yap\u0131lan d\u00fczenlemeler ve iyile\u015ftirmelerdir. Bu, performans art\u0131rma, g\u00fcvenlik a\u00e7\u0131klar\u0131n\u0131 kapatma ve yaz\u0131l\u0131m\u0131n daha uzun \u00f6m\u00fcrl\u00fc olmas\u0131n\u0131 sa\u011flama gibi eylemleri i\u00e7erir.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>M\u00fckemmeliyet\u00e7i Bak\u0131m (Perfective Maintenance)<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Yaz\u0131l\u0131m\u0131n mevcut i\u015flevlerini geni\u015fletmek, performans\u0131n\u0131 art\u0131rmak veya kullan\u0131c\u0131 deneyimini iyile\u015ftirmek amac\u0131yla yap\u0131lan bak\u0131m t\u00fcr\u00fcd\u00fcr. Yeni \u00f6zelliklerin eklenmesi, kullan\u0131c\u0131 aray\u00fcz\u00fcn\u00fcn geli\u015ftirilmesi gibi i\u015flemler bu kategoridedir.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Yaz\u0131l\u0131m Destek Hizmetleri<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Teknik Destek<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Yaz\u0131l\u0131m\u0131n do\u011fru \u00e7al\u0131\u015fmas\u0131 i\u00e7in kullan\u0131c\u0131ya sa\u011flanan teknik yard\u0131m\u0131 i\u00e7erir. Teknik destek, genellikle kullan\u0131m esnas\u0131nda kar\u015f\u0131la\u015f\u0131lan sorunlar\u0131 \u00e7\u00f6zmek i\u00e7in sa\u011flan\u0131r. Bu destek telefon, e-posta, \u00e7evrimi\u00e7i sohbet veya uzaktan eri\u015fim ara\u00e7lar\u0131 arac\u0131l\u0131\u011f\u0131yla verilebilir.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Hata Y\u00f6netimi ve D\u00fczeltme<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Yaz\u0131l\u0131mda ortaya \u00e7\u0131kan hatalar\u0131n (bug) tespit edilmesi, kaydedilmesi ve \u00e7\u00f6z\u00fclmesi s\u00fcre\u00e7lerini i\u00e7erir. Kullan\u0131c\u0131lar\u0131n kar\u015f\u0131la\u015ft\u0131\u011f\u0131 yaz\u0131l\u0131m sorunlar\u0131 h\u0131zla \u00e7\u00f6z\u00fcme kavu\u015fturulmaya \u00e7al\u0131\u015f\u0131l\u0131r.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Yaz\u0131l\u0131m G\u00fcncellemeleri ve Y\u00fckseltmeler<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Yaz\u0131l\u0131m\u0131n g\u00fcncel kalmas\u0131 ve daha iyi performans g\u00f6stermesi i\u00e7in yap\u0131lan g\u00fcncellemeleri i\u00e7erir. Bu s\u00fcre\u00e7te g\u00fcvenlik yamalar\u0131, yeni \u00f6zellikler ve performans iyile\u015ftirmeleri gibi y\u00fckseltmeler sunulur.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>S\u00fcr\u00fcm Y\u00f6netimi<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Yeni yaz\u0131l\u0131m s\u00fcr\u00fcmlerinin planlanmas\u0131 ve uygulanmas\u0131d\u0131r. Yaz\u0131l\u0131m\u0131n yeni versiyonlar\u0131n\u0131n \u00e7\u0131k\u0131\u015f\u0131, kullan\u0131c\u0131ya minimum kesinti ile sunulmaya \u00e7al\u0131\u015f\u0131l\u0131r. Bu s\u00fcre\u00e7te eski s\u00fcr\u00fcmlerden yeni s\u00fcr\u00fcmlere ge\u00e7i\u015f ve verilerin korunmas\u0131 sa\u011flan\u0131r.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Performans \u0130zleme<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Yaz\u0131l\u0131m\u0131n s\u00fcrekli olarak performans\u0131n\u0131n izlenmesi, darbo\u011fazlar\u0131n ve olas\u0131 sorunlar\u0131n \u00f6nceden tespit edilmesi ve iyile\u015ftirilmesi i\u00e7in yap\u0131lan \u00e7al\u0131\u015fmalar\u0131 i\u00e7erir. Bu, \u00f6zellikle b\u00fcy\u00fck ve kritik yaz\u0131l\u0131mlar i\u00e7in hayati \u00f6nem ta\u015f\u0131r.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Kullan\u0131c\u0131 E\u011fitimleri ve Bilgilendirme<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Yaz\u0131l\u0131m\u0131n nas\u0131l kullan\u0131laca\u011f\u0131n\u0131, yeni \u00f6zelliklerin nas\u0131l uygulanaca\u011f\u0131n\u0131 \u00f6\u011frenmeleri i\u00e7in kullan\u0131c\u0131ya e\u011fitim ve rehberlik sa\u011flan\u0131r. Kullan\u0131c\u0131 e\u011fitimleri, yaz\u0131l\u0131m\u0131n daha etkin kullan\u0131lmas\u0131na yard\u0131mc\u0131 olur.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Destek Anla\u015fmalar\u0131 (SLA &#8211; Service Level Agreement)<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Yaz\u0131l\u0131m deste\u011fi genellikle SLA&#8217;lerle (Hizmet Seviyesi Anla\u015fmalar\u0131) belirlenir. Bu anla\u015fmalar, destek hizmetlerinin hangi h\u0131zda ve kapsamda sa\u011flanaca\u011f\u0131n\u0131 belirler. SLA, yaz\u0131l\u0131m bak\u0131m ve destek hizmetlerinin kullan\u0131c\u0131ya sa\u011flanma s\u00fcresini ve d\u00fczeyini a\u00e7\u0131k\u00e7a tan\u0131mlar.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Yaz\u0131l\u0131m Bak\u0131m ve Destek S\u00fcrecinin \u00d6nemi<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Yaz\u0131l\u0131m \u00d6mr\u00fcn\u00fc Uzatma<\/strong>:\n<ul class=\"wp-block-list\">\n<li>S\u00fcrekli bak\u0131m ve destek, yaz\u0131l\u0131m\u0131n \u00f6mr\u00fcn\u00fc uzat\u0131r ve yaz\u0131l\u0131m\u0131n daha uzun s\u00fcre kullan\u0131labilir olmas\u0131n\u0131 sa\u011flar.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Verimlilik Art\u0131\u015f\u0131<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Hatalar\u0131n d\u00fczeltilmesi ve performans iyile\u015ftirmeleri, yaz\u0131l\u0131m\u0131n daha verimli \u00e7al\u0131\u015fmas\u0131n\u0131 sa\u011flar. Ayr\u0131ca kullan\u0131c\u0131lar\u0131n i\u015f s\u00fcre\u00e7lerinde kesintisiz \u00e7al\u0131\u015fmas\u0131na olanak tan\u0131r.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>M\u00fc\u015fteri Memnuniyeti<\/strong>:\n<ul class=\"wp-block-list\">\n<li>S\u00fcrekli destek sa\u011flanmas\u0131, kullan\u0131c\u0131lar\u0131n yaz\u0131l\u0131mdan memnun kalmas\u0131n\u0131 sa\u011flar. Destek hizmetleri, kullan\u0131c\u0131lar\u0131n sorunlar\u0131n\u0131 h\u0131zla \u00e7\u00f6zerek kullan\u0131c\u0131 deneyimini art\u0131r\u0131r.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>G\u00fcvenlik \u0130yile\u015ftirmeleri<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Yaz\u0131l\u0131m g\u00fcvenlik a\u00e7\u0131klar\u0131 s\u00fcrekli izlenir ve yeni tehditlere kar\u015f\u0131 koruma sa\u011flan\u0131r. Bu \u00f6zellikle hassas veri i\u015fleyen yaz\u0131l\u0131mlar i\u00e7in kritik \u00f6neme sahiptir.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Yeni \u0130htiya\u00e7lara Uyum<\/strong>:\n<ul class=\"wp-block-list\">\n<li>\u0130\u015fletmeler b\u00fcy\u00fcd\u00fck\u00e7e ve yeni ihtiya\u00e7lar ortaya \u00e7\u0131kt\u0131k\u00e7a yaz\u0131l\u0131m\u0131n bu de\u011fi\u015fikliklere uyum sa\u011flamas\u0131 gerekir. Bak\u0131m ve destek s\u00fcreci, yaz\u0131l\u0131m\u0131n yeni i\u015f gereksinimlerine g\u00f6re g\u00fcncellenmesine olanak tan\u0131r.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Yaz\u0131l\u0131m Bak\u0131m ve Destekte Kullan\u0131lan Ara\u00e7lar<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Issue Tracking Ara\u00e7lar\u0131<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Yaz\u0131l\u0131m hatalar\u0131n\u0131, kullan\u0131c\u0131 taleplerini ve bak\u0131m s\u00fcre\u00e7lerini izlemek i\u00e7in kullan\u0131lan ara\u00e7lard\u0131r. <strong>Jira<\/strong>, <strong>Bugzilla<\/strong> gibi ara\u00e7lar bu alanda s\u0131k\u00e7a kullan\u0131l\u0131r.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>S\u00fcr\u00fcm Kontrol Sistemleri<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Yaz\u0131l\u0131m s\u00fcr\u00fcmlerini y\u00f6netmek ve g\u00fcncellemeleri takip etmek i\u00e7in kullan\u0131lan ara\u00e7lar. <strong>Git<\/strong>, <strong>SVN<\/strong> gibi ara\u00e7lar yaz\u0131l\u0131m de\u011fi\u015fikliklerini takip etmek i\u00e7in kullan\u0131l\u0131r.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Performans \u0130zleme Ara\u00e7lar\u0131<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Yaz\u0131l\u0131m\u0131n performans\u0131n\u0131 izlemek ve sorunlar\u0131 tespit etmek i\u00e7in kullan\u0131lan ara\u00e7lar. <strong>New Relic<\/strong>, <strong>AppDynamics<\/strong> gibi ara\u00e7lar yaz\u0131l\u0131m performans\u0131n\u0131 ger\u00e7ek zamanl\u0131 izlemek i\u00e7in kullan\u0131l\u0131r.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Uzak Destek Ara\u00e7lar\u0131<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Kullan\u0131c\u0131lara uzaktan eri\u015fim ile destek sa\u011flamak i\u00e7in kullan\u0131lan ara\u00e7lar. <strong>TeamViewer<\/strong>, <strong>AnyDesk<\/strong> gibi ara\u00e7lar uzaktan destek s\u00fcre\u00e7lerinde yayg\u0131nd\u0131r.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Sonu\u00e7<\/h3>\n\n\n\n<p>Yaz\u0131l\u0131m bak\u0131m ve destek, yaz\u0131l\u0131m\u0131n uzun vadede ba\u015far\u0131l\u0131 bir \u015fekilde \u00e7al\u0131\u015fabilmesi i\u00e7in kritik \u00f6neme sahiptir. Bak\u0131m ve destek s\u00fcre\u00e7leri, yaz\u0131l\u0131m\u0131n mevcut performans\u0131n\u0131 iyile\u015ftirmeye, g\u00fcvenlik a\u00e7\u0131klar\u0131n\u0131 kapatmaya ve kullan\u0131c\u0131lar\u0131n ihtiya\u00e7lar\u0131na g\u00f6re uyum sa\u011flamaya odaklan\u0131r. S\u00fcrekli destek, yaz\u0131l\u0131m\u0131n sorunsuz \u00e7al\u0131\u015fmas\u0131n\u0131 sa\u011flar ve kullan\u0131c\u0131 memnuniyetini art\u0131r\u0131r.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Yaz\u0131l\u0131m Bak\u0131m\/Destek; m\u00fc\u015fterilerin i\u015f s\u00fcre\u00e7lerini destekleyen yaz\u0131l\u0131m \u00fcr\u00fcnlerinin g\u00fcncel, etkin ve kesintisiz olarak kullan\u0131labilmesini sa\u011flamak \u00fczere belirli servis seviyelerine uygun olarak verilen kurulu\u015f, hata ve problem giderme, yerelle\u015ftirme (yasal d\u00fczenleme ve prosed\u00fcrel de\u011fi\u015fikliklere uyum), performans i\u00e7in ayarlama, acil g\u00fcncelleme paketi i\u015fleme, versiyon\/s\u00fcr\u00fcm de\u011fi\u015fimi, e\u011fitim yenileme ve peki\u015ftirme hizmetleridir. \u00c7a\u011fr\u0131 bazl\u0131 ve\/veya servis seviyesi esasl\u0131 olarak [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-602","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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