{"id":614,"date":"2024-09-29T16:49:40","date_gmt":"2024-09-29T13:49:40","guid":{"rendered":"https:\/\/buqnet.com.tr\/?page_id=614"},"modified":"2024-10-03T09:54:44","modified_gmt":"2024-10-03T06:54:44","slug":"isletim-ve-yonetim-hizmetleri","status":"publish","type":"page","link":"https:\/\/buqnet.com.tr\/?page_id=614","title":{"rendered":"\u0130\u015fletim ve Y\u00f6netim Hizmetleri"},"content":{"rendered":"\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"313\" data-id=\"693\" src=\"https:\/\/buqnet.com.tr\/wp-content\/uploads\/2024\/09\/isletimyonetim-1024x313.jpg\" alt=\"\" class=\"wp-image-693\" srcset=\"https:\/\/buqnet.com.tr\/wp-content\/uploads\/2024\/09\/isletimyonetim-1024x313.jpg 1024w, https:\/\/buqnet.com.tr\/wp-content\/uploads\/2024\/09\/isletimyonetim-300x92.jpg 300w, https:\/\/buqnet.com.tr\/wp-content\/uploads\/2024\/09\/isletimyonetim-768x235.jpg 768w, https:\/\/buqnet.com.tr\/wp-content\/uploads\/2024\/09\/isletimyonetim-1536x469.jpg 1536w, https:\/\/buqnet.com.tr\/wp-content\/uploads\/2024\/09\/isletimyonetim.jpg 1800w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>\u0130\u015fletim ve Y\u00f6netim; m\u00fc\u015fterilerin BT sistemlerinin, sunuclar\u0131n\u0131n, ileti\u015fim a\u011falar\u0131n\u0131n, veritabanlar\u0131n\u0131n, uygulamalar\u0131n\u0131n ve bilgi g\u00fcvenli\u011fi sistemlerinin kesintisiz ve g\u00fcvenli ileti\u015fimini, sistem y\u00f6netimi ara\u00e7lar\u0131 ile izlenmesini (monitoring), performans y\u00f6netiminin, yedekleme ve yedekten d\u00f6nme i\u015flemlerini sorunlar olu\u015fmadan m\u00fcdahale &#8211;&nbsp; sorun olu\u015ftu\u011funda h\u0131zl\u0131 ve kesin \u00e7\u00f6z\u00fcm ile problem y\u00f6netimini, kapasite y\u00f6netimi ile yeni teknolojilerin takibi ve uyarlamas\u0131n\u0131 i\u00e7eren, belirli servis saatleri i\u00e7erisinde, belirli servis ve destek seviyeleri uyar\u0131nca verilen hizmetlerdir. M\u00fc\u015fterinin gereksinimine ve hizmet s\u00f6zle\u015fmesi \u015fartlar\u0131na&nbsp;ba\u011fl\u0131 olarak &#8220;M\u00fc\u015fteri Yeinde&#8221;, &#8220;Uzaktan&#8221; veya &#8220;Servis Sa\u011flay\u0131c\u0131 Yerinde&#8221; modelleri ile sa\u011falanabilirler.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>\u0130\u015fletim ve Y\u00f6netim Hizmetleri<\/strong><\/p>\n\n\n\n<p>\u0130\u015fletim ve Y\u00f6netim Hizmetleri kapsam\u0131nda t\u00fcm sistem y\u00f6netimi (kullan\u0131c\u0131 i\u015flemleri, eri\u015fim ve yetkilendirmeler, sistem kaynaklar\u0131na ula\u015f\u0131m ve payla\u015f\u0131mlar, tan\u0131mlamalar, g\u00fcvenlik g\u00fcncellemeleri vb.) faaliyetleri servis sa\u011flay\u0131c\u0131 ekipleri taraf\u0131ndan ger\u00e7ekle\u015ftirilir.<\/p>\n\n\n\n<p>\u0130\u015fletim ve Y\u00f6netim Hizmetleri d\u00f6rt ana grup alt\u0131nda verilmektedir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sistem \u0130\u015fletim ve Y\u00f6netim hizmetleri: M\u00fc\u015fterilerin e-mail, file, print, domain, web, RAS, terminal, FTP servislerinin, sunucu i\u015fletim sistemlerinin ve yedekleme sistemlerinin i\u015fletimi ve y\u00f6netimi.<\/li>\n\n\n\n<li>Uygulama \u0130\u015fletim ve Y\u00f6netim hizmetleri: M\u00fc\u015fterilerin ERP, CRM, Portal, \u0130\u015f Ak\u0131\u015f\u0131, Call Center Uygulamalar\u0131 vb. kurumsal uygulamalar\u0131n\u0131n i\u015fletimi ve y\u00f6netimi.<\/li>\n\n\n\n<li>Network \u0130\u015fletim ve Y\u00f6netim hizmetleri: M\u00fc\u015fterilerin yerel alan (LAN), geni\u015f alan (WAN) ve kablosuz ileti\u015fim a\u011flar\u0131n\u0131n i\u015fletimi ve y\u00f6netimi.<\/li>\n\n\n\n<li>Bilgi G\u00fcvenlik Sistemleri \u0130\u015fletim ve Y\u00f6netim hizmetleri: M\u00fc\u015fterilerin Firewall, anti-virus, anti-spam, IDS\/IPS gibi bilgi g\u00fcvenlik sistemlerinin i\u015fletim ve y\u00f6netimi.<\/li>\n<\/ul>\n\n\n\n<p>Kapsam D\u0131\u015f\u0131 Konular<\/p>\n\n\n\n<p>\u0130\u015fletim ve Y\u00f6netim hizmetleri d\u0131\u015f\u0131ndaki t\u00fcm hizmet alt bile\u015fenlerine ili\u015fkin destek, y\u00f6netim ve dan\u0131\u015fmanl\u0131k hizmetleri<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0130\u015fletimi yap\u0131lan sistemlerin (yaz\u0131l\u0131m&amp;donan\u0131m) yat\u0131r\u0131m maliyetleri<\/li>\n\n\n\n<li>\u0130\u015fletimi yap\u0131lan sistemlerde kar\u015f\u0131la\u015f\u0131lan donan\u0131m ve yaz\u0131l\u0131m ar\u0131zalar\u0131ndan kaynaklanan problemlerin \u00e7\u00f6z\u00fcm\u00fc\n<ul class=\"wp-block-list\">\n<li>Uzak alan ba\u011flant\u0131lar\u0131nda olu\u015fabilecek, ilgili servis sa\u011flay\u0131c\u0131 (T\u00fcrk Telekom, \u0130nternet Servis Sa\u011flay\u0131c\u0131 vb.) kaynakl\u0131 problemler ve bu problemlerden kaynaklanan kesintiler<\/li>\n\n\n\n<li>M\u00fc\u015fteri ya da \u00fc\u00e7\u00fcnc\u00fc \u015fah\u0131slar\u0131n, hata, kas\u0131t ya da ihmali, ani voltaj de\u011fi\u015fiklikleri, klima \u015fartlar\u0131n\u0131n sa\u011flanmamas\u0131, genel m\u00fccbir sebepler ve bunlara benzer nedenler ile olu\u015facak hasar ve ar\u0131zalar (m\u00fc\u015fteri yerinde verilen i\u015fletim ve y\u00f6netim hizmetleri i\u00e7in ge\u00e7erlidir)<\/li>\n\n\n\n<li>Servis Sa\u011flay\u0131c\u0131n\u0131n yaz\u0131l\u0131 onay\u0131n\u0131 almadan sistem \u00fczerine yap\u0131lan ekleme ya da de\u011fi\u015fikliklerden dolay\u0131 meydana gelen sorunlar ve bu sorunlar\u0131n yol a\u00e7t\u0131\u011f\u0131 her t\u00fcrl\u00fc olumsuzluklar<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>\u0130\u015fletim ve Y\u00f6netim hizmetleri; ana i\u015fine odaklanarak bilgi teknolojilerinde ilk yat\u0131r\u0131m maliyetinden tasarruf etmek isteyen, zamana yay\u0131lm\u0131\u015f \u00f6deme f\u0131rsat\u0131 ile maliyet avantajlar\u0131 sa\u011flamay\u0131 tercih eden, hizmet d\u00fczeyi anla\u015fmas\u0131 ile performans\u0131n\u0131 garanti ederek ve insan kaynaklar\u0131nda eleman kaybetme riskini ortadan kald\u0131rarak uzmanl\u0131klardan faydalanmay\u0131 ama\u00e7layan t\u00fcm firmalar taraf\u0131ndan kullan\u0131labilir.<\/p>\n\n\n\n<p><strong>\u0130\u015fletim ve Y\u00f6netim Hizmetleri<\/strong>, bir organizasyonun g\u00fcnl\u00fck i\u015f s\u00fcre\u00e7lerinin verimli bir \u015fekilde y\u00fcr\u00fct\u00fclmesi ve y\u00f6netilmesi i\u00e7in sa\u011flanan hizmetler b\u00fct\u00fcn\u00fcd\u00fcr. Bu hizmetler, \u015firketin temel faaliyetlerine odaklanmas\u0131n\u0131 sa\u011flarken, operasyonel g\u00f6revlerin d\u0131\u015f kaynaklar veya i\u00e7 uzmanlar taraf\u0131ndan profesyonel bir \u015fekilde y\u00f6netilmesini sa\u011flar.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0130\u015fletim ve Y\u00f6netim Hizmetlerinin Kapsam\u0131<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Bilgi Teknolojileri (IT) Y\u00f6netimi<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>A\u011f ve Sistem Y\u00f6netimi<\/strong>: \u015eirketin a\u011f altyap\u0131s\u0131 ve sunucu sistemlerinin bak\u0131m\u0131, izlenmesi ve g\u00fcvenli\u011finin sa\u011flanmas\u0131.<\/li>\n\n\n\n<li><strong>Yaz\u0131l\u0131m ve Donan\u0131m Y\u00f6netimi<\/strong>: \u015eirketin ihtiya\u00e7 duydu\u011fu yaz\u0131l\u0131m ve donan\u0131m \u00e7\u00f6z\u00fcmlerinin uygulanmas\u0131 ve y\u00f6netimi.<\/li>\n\n\n\n<li><strong>Veri Y\u00f6netimi ve G\u00fcvenli\u011fi<\/strong>: Veri depolama, yedekleme ve siber g\u00fcvenlik \u00e7\u00f6z\u00fcmlerinin i\u015fletilmesi.<\/li>\n\n\n\n<li><strong>BT Destek Hizmetleri<\/strong>: Teknik sorunlar i\u00e7in destek, kullan\u0131c\u0131 e\u011fitimi ve BT dan\u0131\u015fmanl\u0131\u011f\u0131.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u0130nsan Kaynaklar\u0131 Y\u00f6netimi (\u0130K)<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Bordro ve \u00dccret Y\u00f6netimi<\/strong>: \u00c7al\u0131\u015fanlar\u0131n maa\u015flar\u0131n\u0131n d\u00fczenlenmesi, prim, ek \u00f6deme ve di\u011fer \u00fccret i\u015flemlerinin y\u00f6netilmesi.<\/li>\n\n\n\n<li><strong>Performans ve Yetenek Y\u00f6netimi<\/strong>: \u00c7al\u0131\u015fan performanslar\u0131n\u0131n izlenmesi, geri bildirimlerin verilmesi ve kariyer geli\u015fim programlar\u0131n\u0131n uygulanmas\u0131.<\/li>\n\n\n\n<li><strong>\u0130\u015fe Al\u0131m ve E\u011fitim<\/strong>: Yeni \u00e7al\u0131\u015fanlar\u0131n i\u015fe al\u0131m s\u00fcre\u00e7lerinin y\u00f6netilmesi ve \u00e7al\u0131\u015fanlar\u0131n e\u011fitim ve geli\u015fim s\u00fcre\u00e7lerinin organize edilmesi.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>M\u00fc\u015fteri \u0130li\u015fkileri Y\u00f6netimi (CRM)<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>M\u00fc\u015fteri Destek Hizmetleri<\/strong>: \u00c7a\u011fr\u0131 merkezleri, teknik destek ve m\u00fc\u015fteri memnuniyeti y\u00f6netimi gibi hizmetlerin sa\u011flanmas\u0131.<\/li>\n\n\n\n<li><strong>M\u00fc\u015fteri Verilerinin Y\u00f6netimi<\/strong>: M\u00fc\u015fteri bilgilerini g\u00fcvenli bir \u015fekilde toplamak, saklamak ve analiz etmek.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Finans ve Muhasebe Y\u00f6netimi<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Mali Raporlama<\/strong>: \u015eirketin mali durumunun d\u00fczenli olarak raporlanmas\u0131, b\u00fct\u00e7e analizleri ve nakit ak\u0131\u015flar\u0131n\u0131n kontrol edilmesi.<\/li>\n\n\n\n<li><strong>Vergi Y\u00f6netimi<\/strong>: Vergi beyannamelerinin haz\u0131rlanmas\u0131 ve yasal d\u00fczenlemelere uygunluk.<\/li>\n\n\n\n<li><strong>Alacak ve Bor\u00e7 Y\u00f6netimi<\/strong>: \u015eirketin alacaklar\u0131n\u0131n ve bor\u00e7lar\u0131n\u0131n y\u00f6netilmesi, fatura s\u00fcre\u00e7lerinin takibi.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Tesis Y\u00f6netimi<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Bak\u0131m ve Onar\u0131m<\/strong>: \u015eirket binalar\u0131n\u0131n ve tesislerinin bak\u0131m\u0131, onar\u0131m\u0131 ve genel g\u00fcvenli\u011finin sa\u011flanmas\u0131.<\/li>\n\n\n\n<li><strong>Temizlik ve Destek Hizmetleri<\/strong>: Temizlik, yiyecek-i\u00e7ecek, g\u00fcvenlik ve di\u011fer destek hizmetlerinin y\u00f6netimi.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Lojistik ve Tedarik Zinciri Y\u00f6netimi<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Stok ve Depo Y\u00f6netimi<\/strong>: \u00dcr\u00fcn ve malzeme stoklar\u0131n\u0131n takibi, depo y\u00f6netimi ve lojistik hizmetlerinin sa\u011flanmas\u0131.<\/li>\n\n\n\n<li><strong>Nakliye ve Da\u011f\u0131t\u0131m<\/strong>: \u00dcr\u00fcnlerin tedarik zinciri boyunca ta\u015f\u0131nmas\u0131 ve son m\u00fc\u015fteriye teslim edilmesi s\u00fcre\u00e7lerinin y\u00f6netilmesi.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Yasal ve Uyum Y\u00f6netimi<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Uyumluluk<\/strong>: \u015eirketin sekt\u00f6r d\u00fczenlemeleri, veri gizlili\u011fi yasalar\u0131 ve di\u011fer yasal gereksinimlere uygun hareket etmesini sa\u011flama.<\/li>\n\n\n\n<li><strong>S\u00f6zle\u015fme Y\u00f6netimi<\/strong>: Tedarik\u00e7iler, m\u00fc\u015fteriler ve i\u015f ortaklar\u0131 ile yap\u0131lan s\u00f6zle\u015fmelerin y\u00f6netimi.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Risk Y\u00f6netimi<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Operasyonel Riskler<\/strong>: \u015eirketin operasyonlar\u0131na y\u00f6nelik olas\u0131 risklerin belirlenmesi, izlenmesi ve azalt\u0131lmas\u0131 i\u00e7in \u00f6nlemler al\u0131nmas\u0131.<\/li>\n\n\n\n<li><strong>Kriz Y\u00f6netimi<\/strong>: Kriz durumlar\u0131nda al\u0131nacak tedbirler ve s\u00fcre\u00e7lerin belirlenmesi.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">\u0130\u015fletim ve Y\u00f6netim Hizmetlerinin Faydalar\u0131<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Verimlilik Art\u0131\u015f\u0131<\/strong>: \u0130\u015f s\u00fcre\u00e7lerinin profesyonel bir \u015fekilde y\u00f6netilmesi, kaynaklar\u0131n daha verimli kullan\u0131lmas\u0131n\u0131 sa\u011flar.<\/li>\n\n\n\n<li><strong>Maliyet D\u00fc\u015f\u00fcrme<\/strong>: D\u0131\u015f kaynak kullan\u0131m\u0131 veya optimize edilmi\u015f operasyonlar sayesinde i\u015fletme maliyetleri azalt\u0131labilir.<\/li>\n\n\n\n<li><strong>Odaklanma<\/strong>: \u015eirketin, temel i\u015f faaliyetlerine daha fazla odaklanmas\u0131na olanak tan\u0131r.<\/li>\n\n\n\n<li><strong>Uzmanl\u0131k<\/strong>: Profesyonel hizmet sa\u011flay\u0131c\u0131lar, belirli alanlarda uzmanla\u015fm\u0131\u015f hizmet sunarak kaliteyi art\u0131r\u0131r.<\/li>\n\n\n\n<li><strong>Risk Y\u00f6netimi<\/strong>: Profesyonel y\u00f6netim hizmetleri, operasyonel riskleri minimize eder ve uyumluluk sorunlar\u0131n\u0131 \u00e7\u00f6zer.<\/li>\n<\/ul>\n\n\n\n<p>\u0130\u015fletim ve y\u00f6netim hizmetleri, b\u00fcy\u00fck veya k\u00fc\u00e7\u00fck her t\u00fcr i\u015fletme i\u00e7in kritik \u00f6neme sahip olup, do\u011fru stratejilerle \u015firketin b\u00fcy\u00fcmesine ve operasyonel s\u00fcre\u00e7lerinin iyile\u015fmesine yard\u0131mc\u0131 olur.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0130\u015fletim ve Y\u00f6netim; m\u00fc\u015fterilerin BT sistemlerinin, sunuclar\u0131n\u0131n, ileti\u015fim a\u011falar\u0131n\u0131n, veritabanlar\u0131n\u0131n, uygulamalar\u0131n\u0131n ve bilgi g\u00fcvenli\u011fi sistemlerinin kesintisiz ve g\u00fcvenli ileti\u015fimini, sistem y\u00f6netimi ara\u00e7lar\u0131 ile izlenmesini (monitoring), performans y\u00f6netiminin, yedekleme ve yedekten d\u00f6nme i\u015flemlerini sorunlar olu\u015fmadan m\u00fcdahale &#8211;&nbsp; sorun olu\u015ftu\u011funda h\u0131zl\u0131 ve kesin \u00e7\u00f6z\u00fcm ile problem y\u00f6netimini, kapasite y\u00f6netimi ile yeni teknolojilerin takibi ve uyarlamas\u0131n\u0131 i\u00e7eren, belirli [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-614","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0130\u015fletim ve Y\u00f6netim Hizmetleri - 7\/24 Buqnet Bilgisayar Yaz\u0131l\u0131m ve Donan\u0131m Hizmetleri<\/title>\n<meta name=\"description\" content=\"IT Dan\u0131\u015fmanl\u0131k Hizmetleri, Bilgisayar Dan\u0131\u015fmanl\u0131k, 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